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Appendix C: Troubleshooting
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RE-DM4 and RE-DM6 RADIA Eclipse Dimmer Modules
Appendix C: Troubleshooting
Software Issues
The following items address software-related technical support issues.
The following steps describe the steps necessary to use NetLinx software in Terminal Emulator mode.
Using PASS mode
Use the PASS mode with a computer running capable of connecting to a NetLinx master controller, and
the AMX Lighting controller connected as an AXLink device.
Establishing communication with the master controller via terminal or Telnet:
1. Type "show device /min<enter>" to get the status of devices online with the controller. This is one
way to determine the AXLink device number of the AMX Lighting controller.
2. Enter Pass mode by typing "PASS" followed by the device number. If the device number of the
AMX Lighting controller were 96, you would type "PASS 96". The whole typed enter pass mode
command is PASS 96<enter>, where <enter> means "Hit the enter key".
3. The AMX Lighting controller returns the string ERXON in acknowledgment. If you do not get the
pack, you have not communicated or something else is wrong.
4. The master controller returns Entering pass mode in acknowledgement.
5. In order to exit pass mode, you must type ++<esc><esc>, or reboot the NetLinx master controller.
If the master is version 3.21.343 or below, it does not yet have the Radia Eclipse
device name in its device table, so Radia Eclipse will show as "Unknown" in the list
returned.