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Appendix D Top Ten Questions 127
An application or Mac OS X doesn’t seem to be working correctly. Do I need to
reinstall Mac OS X?
The process of troubleshooting a problem requires that you answer several questions,
such as whether the problem always happens with a specific application, is related to
your operating system, or is a result of faulty hardware. Before you reinstall, see
“Troubleshooting” on page 89 to help analyze the problem. Apple also provides many
technical explanations and advice for solving problems on the Apple Service & Support
website at www.apple.com/support. If you determine that you must reinstall Mac OS X,
you’ll find instructions in “Reinstalling the Software That Came with Your Computer” on
page 96.
I installed an application on my MacBook, but it doesn’t seem to be working. Where
can I go for help?
Check the documentation that came with the application for information about how to
get support. Often manufacturers are aware of common problems that might occur
with their applications and provide solutions and updates for immediate use. If your
application is not an Apple product, you’ll need to contact the manufacturer directly
for the best support.