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PowerBook G4 (1GHz/867MHz) Troubleshooting - 10
Hard Drive Symptom Charts
Hard Drive
Internal hard drive will not initialize
If in Mac OS X:
1. Start up from the software install and restore disc that came with the computer (hold
down the "C" key during restart).
2. When the Installer opens, from the Installer menu, select Open Disk Utility.
3. If the hard drive is recognized, format it under the Erase tab.
4. If the hard drive is not recognized, reseat or replace if needed, the hard drive flex
cable.
5. If still not recognized, replace the hard drive.
6. Reinstall system software using the software install and restore disc.
If in Mac OS 9:
1. Launch Drive Setup and update hard drive driver.
2. If the hard drive is not recognized in Drive Setup, reseat or replace if needed, the hard
drive flex cable.
3. If still not recognized, replace hard drive.
Important: If the computer is under warranty and data recovery is required, refer
to Article 31077: Hard Drive Data Recovery & Warranty Implications, for
important information.
Keyboard
No response from any key on keyboard
1. Remove any connected peripherals.
2. Turn off the computer. Disconnect the keyboard connector and inspect connectors.
3. Start up from the software install and restore disc that came with the computer (hold
down the "C" key during restart) to verify that it is not a software problem.
4. Replace keyboard.
5. Replace logic board.
The keyboard lock is damaged or won't lock
1. Verify that keyboard is installed properly so the lock lines up with the notch in the top
case.
2. Replace keyboard.