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5 Troubleshooting
If you have a problem working with your PowerBook,
check here first for solutions and advice.
When you experience a problem, there is usually a simple and quick solution. Be aware
of the conditions that led up to the problem. Making a note of things you did before
the problem occurred will help you narrow down possible causes and then find the
answers you need.
Things to note include:
• The applications you were using when the problem occurred. Problems that occur
only with a specific application may indicate that the application is not compatible
with the version of the Mac OS installed on your computer.
• Any software that you recently installed, especially software that added items to the
System folder. (Certain applications install extensions that may not be compatible
with the Classic environment.)
• Any new hardware, such as additional memory or a peripheral, that you installed.
You can also find more troubleshooting information in Mac OS Help, on the Apple
Support website at www.apple.com/support, and in the AppleCare Knowledge Base at
kbase.info.apple.com.
LL2507.book Page 59 Thursday, March 11, 2004 5:16 PM