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Chapter 5 Troubleshooting 63
• If you are using a dial-up Internet connection, make sure that your telephone cord is
plugged into the modem port (marked with the W icon) and not the Ethernet port
(marked with the G icon) on the computer.
• Open the Network pane of System Preferences and verify the information entered
there with your Internet service provider (ISP) or network administrator.
If you have a problem using your computer or working with the Mac OS
• If the answers to your questions are not in this manual, look in Mac OS Help for
instructions and troubleshooting information.
• Check the Apple Support website at www.apple.com/support for the latest
troubleshooting information and software updates.
Restoring Your Computer’s Software
Use the software install and restore discs that came with your computer to install
Mac OS X, applications, and Classic support.
To install Mac OS X:
1 Back up essential files, if possible.
2 Insert the first software install and restore disc that came with your computer.
3 Double-click the “Install Mac OS X” icon.
4 Follow the onscreen instructions.
Note: If you’re experiencing problems and the computer won’t start up, try using
FireWire Target Disk Mode to transfer files to another computer (see page 35). Then
restart the computer by inserting the first software install and restore disc into the
optical drive and restarting the computer.
To install applications and Classic support:
1 Back up essential files, if possible.
2 Insert the first software install and restore disc that came with your computer.
3 Double-click the “Install Applications and Classic Support” icon.
4 Follow the onscreen instructions.
Note: iCal, iChat, iMovie, iPhoto, iSync, iTunes, and Safari are part of Mac OS X. To install
them you must follow the instructions for installing Mac OS X.
Locating Your Product Serial Number
You can see your computer’s serial number by choosing About This Mac from the
Apple (K) menu and then clicking the More Info button, or by opening System Profiler
(in Applications/Utilities) and clicking Hardware. The serial number for your PowerBook
is also located in the battery bay.
LL2507.book Page 63 Thursday, March 11, 2004 5:16 PM