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40 Chapter 4 Problem, Meet Solution
Occasionally you may have problems while working with your iMac. Read on to find
some solutions to try when you have a problem. You can also find more
troubleshooting information in Mac Help and on the iMac Support website at
www.apple.com/support/imac.
If you experience a problem with your iMac, there is usually a simple and quick
solution. If you encounter a problem, try to make a note of what you did before the
problem occurred. This will help you narrow down the possible causes of the problem
and then find the answers you need. Things to note include:
 The applications you were using when the problem occurred. Problems that occur
only with a specific application may indicate that the application isn’t compatible
with the version of the Mac OS installed on your iMac.
 Any new hardware (such as additional memory or a peripheral) that you connected
or installed.
WARNING: Do not attempt to open your iMac except to install memory. If your iMac
needs service, see “Learning More, Service, and Support” on page 51 for information
about how to contact an Apple Authorized Service Provider or Apple for service.
Your iMac doesn’t have any user-serviceable parts, except the memory.