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ADU Contents
Issue 1.0 June 2002 17
<media>.contactsoffered The total number of contacts that arrived
since the agent logged into this media
channel. IC Manager computes handled
contacts by taking the difference
between <media>.contactsoffered and
<media>.abandoned.
Media Connector
Server
<media>.currentload The current task load assigned to the
agent for this media channel. This is
used to throttle delivery of ADUs.
Workflow Server
<media>.load The maximum number of contacts that
can be concurrently assigned to the
agent through this media channel.
Workflow Server &
Blender Server
<media>.loginid The login id of the agent for this media
channel.
Media Connector
Server
<media>.login The time that the agent signed into the
media channel in hh:mm:ss format.
Media Connector
Server
<media>.logout The time that the agent signed out of the
media channel hh:mm:ss format.
Media Connector
Server
<media>.privileges This field defines the agent’s capability to
manipulate agent attributes, such as task
load, for this media channel.
Media Connector
Server &
IC Manager
<media>.state The media channel state of the agent.
Normalized channel states are:
Logged-In
Logged-Out
Active
Available
Busy
Wrap-up
Workflow Server &
Blender Server
<media>.state.<state>.total The total duration time of the agent in the
media channel state.
Media Connector
Server
<media>.updatetime The time that the media channel was last
updated in hh:mm:ss format.
Media Connector
Server
<media>.<n>.eduid
The Electronic Data Unit (EDU)
associated with this contact where
n
is
the contact number for the agent on this
media channel.
Media Connector
Server
<media>.<n>.sourcequeue The queue from which the contact was
received where
n
is the contact number
for the agent on this media channel.
Media Connector
Server
Field Name Description Set By
(Sheet 2 of 4)