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6 Agent Data Unit Server Programmer’s Guide
3 Note the sequence of events that led to the problem and the exact messages displayed. Have the
Avaya documentation available.
4 If you continue to have a problem, contact Avaya Technical Support by:
Logging in to the Avaya Technical Support Web site
(http://www.avaya.com/support/qq).
Calling or faxing one of the following numbers from 8:30 a.m. to 8:30 p.m. (Eastern
Standard Time), Monday through Friday (excluding holidays):
Toll free in the U.S. only: 1-888-TECH-SPT (1-888-832-4778)
Direct line for international and domestic calls: 512-425-2201
Direct line for faxes: 512-719-8225
Sending email with your question or problem to crmsupport@avaya.com. You may be
asked to email one or more files to Technical Support for analysis of your application and
its environment.
Note: If you have difficulty reaching Avaya Technical Support through the above URL or email
address, please go to www.avaya.com for further information.
Product Documentation
Most Avaya product documentation is available in both printed and online form. However, some
reference material is available only online, and certain information is available only in printed
form. A PDF document with detailed information about all of the documentation for the Avaya
Interaction Center is included in the
Doc directory on the product CD-ROM. This PDF document is
also included on the separate documentation CD-ROM.
Readme File
The Readme file is an HTML file included on the Avaya Interaction Center software CD-ROM.
This file contains important information that was collected too late for inclusion in the printed
documentation. The Readme file can include installation instructions, system requirements,
information on new product features and enhancements, suggested work-arounds to known
problems, and other information critical to successfully installing and using your Avaya software.
You may also receive a printed Addendum to the Readme, containing similar information
uncovered after the manufacture of the product CD-ROM. You should review the Readme file and
the Readme Addendum before you install your new Avaya software.
Electronic Documentation
The electronic documentation (in PDF or HTML format) for each Avaya Interaction Center
product is installed automatically with the program. Electronic documentation for the entire Avaya
product suite is included on the product CD-ROM and the documentation CD-ROM.
You can also view the documentation set online at http://www.avayadocs.com.