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Setting Event Monitoring Criteria
Issue 1.0 June 2002 33
Monitoring Criteria: Examples
The following examples demonstrate how to instruct the server to monitor ADUs that fulfill
specific criteria. As you can see, there is flexibility in specifying monitoring criteria. Choose the
method that best fits the current circumstances.
Criteria Example Description
ts.*.phone = "1234" or ts.*.phone : "1234" Monitor all calls for agent extension 1234.
ts.*.phone > "0999" & ts.*.phone < "2000" Monitor all calls for agent extensions 1000 through
1999.
ts.*.phone = "1???" Monitor all calls for agent extensions 1000 through
1999.