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Chapter 2 The Agent Data Unit
24 Agent Data Unit Server Programmer’s Guide
Container Configurations
The following TS configuration parameters were agreed upon with regards to containers:
Following are examples of the results for a call scenario where an agent receives a queue call, hold
and retrieves it, blind transfer to a second agent who concludes the call.
Values ALWAYS written:
Parameter Typ e Default Description
aducon bool false Turns ADU Containers on/off
tscon bool false Turns EDU Containers on/off
containers_56_style bool false Determines if “state” statistics in the old style (5.6) are written.
containers_60_style bool true Determines if “state” statistics in the new style (6.0) are written.
ADU.Create VDU.Create
loginid ani
dnis
primary_ani
primary_dnis
loginid
agent_key
ADU.Update VDU.Update
voice.contactcount phone
voice.acdname ani
voice.connector dnis
voice.connectorname dest
voice.device orig
voice.eduid ext
voice.contactsoffered loginid
agent_key
voice.state.loggedin agent.+
voice.state.available
voice.state.active
voice.state.loggedout