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MatrixPRO-II DVI 16x16 Router
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User’s Guide Rev. 01
42
11 Warranty
Warranty
All video products are designed and tested to the highest quality standards and are backed
by a full 3-year parts and labor warranty. Warranties are effective upon delivery date to
customer and are non-transferable. Barco warranties are only valid to the original
purchaser/owner. Warranty related repairs include parts and labor, but do not include faults
resulting from user negligence, special modifications, lightning strikes, abuse (drop/crush),
and/or other unusual damages.
The customer shall pay shipping charges when unit is returned for repair. Barco will cover
shipping charges for return shipments to customers.
Return Material Authorization (RMA)
In the unlikely event that a product is required to return for repair, please call the
Technical Support / Customer Service direct line, and ask to receive a Return
Merchandise Authorization number (RMA).
RMA Conditions are listed below:
a. Prior to returning any item, you must receive a Return Merchandise
Authorization (RMA) number.
b. All RMA numbers must appear on their return-shipping label.
c. RMA numbers are valid for ten (10) days from issue date.
d. All shipping and insurance charges on all RMAs must be prepaid by the customer