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Troubleshooting
troubleshooting screen does not open automatically, click on the “Troubleshoot”
button in the lower, right-hand corner of the Setup Assistant window.
2.
If your ISP requires a user name and password, make sure that you have typed
in your user name and password correctly. Some user names require that the
ISP’s domain may be at the end of the name. Example: “myname@myisp.com”.
The “@myisp.com” part of the user name may need to be typed as well as your
user name.
If you continue to have no Internet connection, reference the section titled
“Manually Configuring Network Settings” (page 88 of this User Manual) for an
alternative setup method.
Problem:
• The Setup Assistant completed installation, but my web browser
doesn’t work.
• I am unable to connect to the Internet. The “WAN” light on my Router is
off, and the “Connected” light is blinking.
Solution:
If you cannot connect to the Internet, and the “WAN” light is off, and the
“Connected” light is blinking, the problem may be that your modem and Router are
not connected properly.
1.
Make sure the network cable between the modem and the Router is connected.
We strongly recommend using the cable that was supplied with your cable or
DSL modem for this purpose. The cable should be connected at one end to
the Router’s “Internet/WAN” port, and at the other end to the network port on
your modem.
2.
Unplug the cable or DSL modem from its power source for three minutes. After
three minutes, plug the modem back into its power source. This may force the
modem to properly recognize the Router.
3.
Unplug the power to your Router, wait 10 seconds, and then reconnect the
power. This will cause the Router to reattempt communication with the modem.
If the “WAN” light on the Router is not lit after completing these steps, please
contact Belkin Technical Support.
4.
Try shutting down and restarting your computer.
Problem:
• The Setup Assistant completed installation, but my web browser
doesn’t work.
• I am unable to connect to the Internet. The “WAN” light on my Router is
on, and the “Connected” light is blinking.