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Troubleshooting
LED Error Conditions and Warnings
Error Condition Ribbon Out
Error Condition Paper Out
Brady X-PLUS Series User’s Guide 75
Problem Solution
In thermal transfer mode, the ribbon is
not loaded or loaded incorrectly.
Load the ribbon correctly. See “Ribbon Loading” on
page 39.
In thermal transfer mode, the ribbon
sensor is not sensing correctly loaded
ribbon.
Perform the media and ribbon sensor calibration (see
page 17).
In direct thermal mode, when ribbon is
not used:
Put the printer in direct thermal mode via the front
panel and remove ribbon (if loaded).
Ensure that the printer driver or software settings are
correctly set (if applicable).
Problem Solution
The media is not loaded or loaded
incorrectly.
Reload the media. Refer to “Roll Media Loading” on
page 27.
The media sensor is not adjusted
properly.
Check the position of the upper and lower media
sensors. See “Positioning the Media Sensors” on
page 10.
The printer is set for non-continuous
media, but continuous media is loaded.
Either load the correct media or set the printer for the
correct media type via the front panel.
Ensure that the printer driver or software settings are
correctly set (if applicable).
Calibrate the printer (see page 17).
The incorrect media sensor is being
used.
Via the front panel, check the sensor type to ensure
that the correct one is used for the media loaded. See
page 16. Calibrate the printer (see page 17).