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Troubleshooting and Routine Maintenance
119
B
Machine does not print from Adobe
Illustrator.
Try to reduce the print resolution. (See Printing for Windows
®
or Printing and
Faxing for Macintosh
®
in the Software User’s Guide on the CD-ROM.)
Printing Received Faxes
Difficulty Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in
black and white.
Replace the color ink cartridges that are empty or nearly empty, and then ask the
other person to send the color fax again. (See Replacing the ink
cartridges on page 131.) Check that Advanced Fax Operation is set to off. (See
Turning off Advanced Fax Operations on page 65.)
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 41.)
Telephone Line or Connections
Difficulty Suggestions
Dialing does not work. (No dial
tone)
Check that the machine is plugged in and that the On/Off key is on.
Check all line cord connections.
(Canada only) Change Tone/Pulse setting. (See the Quick Setup Guide.)
Send a fax manually and wait to hear the fax receiving tone before you press
Black Start or Color Start. (See Sending a fax manually on page 36.)
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup. (See
Choosing the Receive Mode on page 38.) Check for a dial tone. If possible, call
your machine to hear it answer. If there is still no answer, check the telephone line
cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive mode settings on page 40.)
If you often have interference on the telephone line, try changing the menu setting
of Compatibility to Basic. (See Telephone line interference on page 130.)
Printing (continued)
Difficulty Suggestions