Filter
Top Products
30
B
Error and Maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error and shows an error message. The
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Troubleshooting B
Error Message Cause Action
B&W Print Only
Replace XX Ink
One or more of the colour ink
cartridges have reached the end of
their life.
You can use the machine in
monochrome mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
LCD, each operation works in the
following way:
Printing
If you choose Greyscale in the
Advanced tab of the printer driver
you can use the machine as a
monochrome printer.
Copying
If the paper type is set to
Plain Paper or Inkjet Paper
you can make copies in
monochrome.
Replace the ink cartridges. (See
Replacing the ink cartridges
uu page 24.)
Note
The machine will stop all print
operations and you will not be able to
use the machine until you change to a
new ink cartridge in the following
cases:
• If you unplug the machine or take
out the ink cartridge.
• If the paper type is set to anything
except Plain Paper or
Inkjet Paper.
• (Windows
®
) If you check
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you check
Slow Drying Paper in the
Print Settings of the printer driver.
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not detect
it.
Take out the new ink cartridge and
re-install it slowly until it clicks. (See
Replacing the ink cartridges
uu page 24.)
An ink cartridge is not installed
correctly.
If you are using non Brother Original
ink the machine may not detect the ink
cartridge.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact your
Brother customer service or your local
Brother dealer.