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96
CHAPTER THIRTEEN
Sending Faxes
Handling Incoming
Calls
DIFFICULTY SUGGESTIONS
Transmitting quality is poor.
Transmission verification report
prints “Results:NG”.
The receiving party says the
picture is not clear.
The receiving party says
vertical streaks appear on
the faxes they receive.
Double ring in FAX/TEL mode.
I have difficulty transferring a
fax call to the fax machine.
The Caller ID does not display
after the Call Waiting Signal.
(For FAX 2750 Only)
I have difficulty with custom
features on a single line.
(For FAX 2750 Only)
Try changing your resolution to FINE or SUPERFINE (see
“Resolution” p. 55). Make a copy to verify the fax machine’s
scanner operation.
There is probably temporary noise or static on the phone line. Try
sending the fax again. If the problem continues, call the Telephone
Company to check your phone line.
Sometimes the resolution mode you chose when you sent your
fax may not have been appropriate. Send the fax again, but try
using the FINE or SUPERFINE mode. Also, your fax machine’s
scanner may be dirty, so try cleaning it. (See page 109.)
Your fax machine’s scanner may be dirty or the receiving party’s
print head may be dirty. Clean your scanner (see page 109) and
make a copy to check if the problem was caused by your machine.
The fax machine knows the incoming call is not a fax, so it is
signaling you to answer the telephone call. Pick up the fax
machine handset or answer from an extension phone and press
your fax machine’s Telephone Answer Code (default setting is
#51).
If you answered at the fax machine, press
Start
and hang up
immediately. If you answered at an extension phone, press your
fax machine's Remote Activation Code (default setting is *51).
When your fax machine answers, hang up.
The Caller ID signal is sent ten seconds after the Call Waiting
Signal and speaking may interfer with it. When you hear the
Caller Waiting signal, ask the other party to hold while you catch
the other call. Then stop speaking until you see the Caller ID on
the LCD.
If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring
Master, Voice Mail, an answering machine, alarm system or any
other custom feature on a single phone line with your fax
machine, it may create a problem sending or receiving fax data.
Example #1: If you are having a telephone conversation and a fax
communication signal comes through on your Call Waiting Call
ID feature, you can verify that the second call is a fax by
switching to it. You have the option to receive the fax call, by
asking the first caller to hang up to clear the line.
Example #2: If you are sending or receiving a fax message while
a Call Waiting Caller ID (or other custom feature) signal comes
through on the line, the signal can temporarily interrupt or disrupt
the fax data. (Brother’s ECM feature should help overcome this
problem.) This condition is related to the telephone system
industry, and is common to all devices that send and receive
information on a single, shared line with custom features. If
avoiding a slight interruption is crucial to your business, a
separate line with no custom features is recommended.