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CHAPTER 7 TROUBLE SHOOTING
7-21
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Question Recommendation
I cannot print from my
application software.
•
Make sure that the supplied Windows printer driver is
installed correctly and selected in your application
software.
I cannot print the entire
page.
•
Check that the size of paper in the feeder is the same
as the paper size you selected in your application or in
the printer driver.
•
Check that the interface cable is connected to the
printer and computer securely.
Computer indicates a
device time-out.
•
If the Alarm LED is blinking, clear it referring to the
‘Alarm Indications at a Glance’ section in this chapter,
and then try to print again.
•
If the Alarm LED is off, wait a short while and then
click the Retry button in the PC screen dialog box.
•
Check that the printer is On Line.
Computer indicates
Paper Empty.
Paper is empty. Load paper in the Feeder, and then press
Go to recover from the error status.
Computer indicates Off
Line
Press Go to put the printer in the Ready state.
Computer indicates
Power Off
Check that the printer is securely plugged into the AC
outlet and that the Power button is On.
Computer indicates an
error message other
than above.
Check to verify the following;
•
The computer can work in bi-directional mode.
•
The printer port is correct.
•
Selection of the printer is correct.
•
Recommended interface cable is being used. (IEEE
1284 compliant)
Or, select the ‘Control’ tag in the driver and set the ‘Status
Monitor’ to off.
If you install the printer
driver for your HL-
3450CN using the Plug
& Play installation, the
installation may fail
sometimes and display
the error dialog box as
shown:
Please reinstall the printer driver by clicking the ‘Add
Printer’ icon in the Settings-Printer dialog box.