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Troubleshooting and Routine Maintenance
93
B
BT Call Sign On
(For UK only)
BT Call Sign is set to ON. You
cannot change the Receive Mode
from Manual to another mode.
Set BT Call Sign to OFF. (See BT Call Sign (U.K.
only) on page 37.)
Cannot Detect You installed a new ink too quickly
and the machine didn’t detect it.
Take out the new ink cartridge and re-install it
slowly until it clicks.
If you are using non Brother ink the
machine may not detect the ink
cartridge.
Replace the cartridge with a Brother original ink
cartridge. If the error message remains, contact
your Brother dealer.
An ink cartridge is not installed
correctly.
Take out the new ink cartridge and re-install it
slowly until it clicks. (See Replacing the ink
cartridges on page 100.)
Cannot Print
Replace XX Ink
One or more of the ink cartridges
have reached the end of their life.
The machine will stop all print
operations. While memory is
available, black & white faxes will
be stored in the memory. If a
sending machine has a colour fax,
the machine's ‘handshake’ will ask
that the fax be sent as
monochrome.
Replace the ink cartridges. (See Replacing the
ink cartridges on page 100.)
Clean Unable XX
The machine has a mechanical
problem.
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
Open the scanner cover and look on the left,
middle, and right hand side under the covers for
any foreign objects inside the machine. If the
error message continues, disconnect the
machine from the power source for several
minutes then reconnect it.
Close Ink Cover
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover until it clicks.
Comm.Error Poor telephone line quality caused
a communication error.
Try sending the fax again or try connecting the
machine to another telephone line. If the
problem continues, call the telephone company
and ask them to check your telephone line.
Cover is Open The scanner cover is not closed
completely.
Lift the scanner cover and then close it again.
Data Remaining
Print data is left in the machine's
memory.
Press Stop/Exit. The machine will cancel the job
and clear it from the memory. Try to print again.
Disconnected The other person or other person's
fax machine stopped the call.
Try to send or receive again.
Document Jam The document was not inserted or
fed correctly, or the document
scanned from the ADF was too
long.
See Using the ADF (MFC-290C and MFC-297C
only) on page 17.
See Document jam (MFC-290C and MFC-297C
only) on page 96.
High Temperature
The print head is too warm. Allow the machine to cool down.
Hub is Unusable.
A Hub or USB Flash memory drive
with Hub has been connected to the
USB direct interface.
A Hub or USB Flash memory drive with Hub are
not supported. Unplug the device from the USB
direct interface.
Error Message Cause Action