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B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com
.
If you are having difficulty with your machine B
Troubleshooting and Routine
Maintenance
B
Printing
Difficulty Suggestions
No printout Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges are empty. (See Replacing the ink
cartridges on page 113.)
Check to see if the LCD is showing an error message. (See Error
messages on page 105.)
Check that the correct printer driver has been installed and chosen.
Make sure the machine is online. Click Start and then Printers and Faxes.
Right
-click and choose ‘Brother MFC-XXXX’ (where XXXX is your model name),
and make sure that
‘Use Printer Offline’ is unchecked.