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The machine does not answer
when called.
Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup.
(See Choosing the Receive Mode on page 37.) Check for a dial tone. If possible,
call your machine to hear it answer. If there is still no answer, check the telephone
line cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup.
(See Receive modes on page 37.)
If you often have interference on the phone line, try changing the menu setting of
Compatibility to Basic or Normal. (See Phone line interference on page 112.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax Check all line cord connections.
Make sure that the Fax key is illuminated.
(See Entering Fax mode on page 30.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error.
(See Reports on page 62.)
Transmission Verification Report
says ‘Result:NG’ or
‘Result:ERROR’.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get ‘Result:NG’ on the Transmission
Verification Report, your machine may be out of memory. If the problem continues,
ask the telephone company to check your phone line.
If you often get transmission errors due to possible interference on the phone line,
try changing the menu setting of Compatibility to Basic or Normal. (See Phone
line interference on page 112.)
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 116.)
Vertical black lines when sending. If the copy you made shows the same problem, clean the scanner. (See Cleaning
the scanner on page 116)
Handling Incoming Calls
Difficulty Suggestions
The machine ‘Hears’ a voice as a
CNG Tone.
If Easy Receive is set to on, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy
Receive on page 39.)
Phone Line or Connections (Continued)
Difficulty Suggestions