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Poor print quality Check the print quality. (See Checking the print quality on page 118.)
Make sure that the Printer Driver or Paper Type setting in the menu matches the
type of paper you are using. (See Printing for Windows
®
or Printing and Faxing
for Macintosh
®
in the Software User’s Guide on the CD
-ROM and Paper
Type on page 23.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See Acceptable paper and other
media on page 12.)
The recommended environment for your machine is between 68° F to 91° F
(20° C to 33° C).
White horizontal lines appear in
text or graphics.
Clean the print head. (See Cleaning the print head on page 117.)
Try using the recommended types of paper. (See Acceptable paper and other
media on page 12.)
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 117.)
Characters and lines are stacked. Check the printing alignment. (See Checking the printing alignment on page 119.)
Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide
is adjusted correctly. (See Loading paper and other media on page 16.)
Make sure the Jam Clear Cover is set properly.
Smudged stain at the top center of
the printed page.
Make sure the paper is not too thick or curled. (See Acceptable paper and other
media on page 12.)
Printing appears dirty or ink seems
to run.
Make sure you are using the proper types of paper. (See Acceptable paper and
other media on page 12.) Don't handle the paper until the ink is dry.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer
platen on page 116.)
Make sure you are using the paper support flap. (See Loading paper and other
media on page 16.)
There are some dense lines. Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver Basic tab, click the Settings, and uncheck the
Bi-Directional Printing.
Cannot perform ‘2 in 1 or 4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Basic tab. Also, click the Settings tab, and make sure you uncheck
Color Enhancement (True2Life
®
).
Turn the borderless feature off. Borderless printing is slower than normal printing.
(See Printing for Windows
®
or Printing and Faxing for Macintosh
®
in the Software
User’s Guide on the CD
-ROM.)
Printing (Continued)
Difficulty Suggestions