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CHAPTER TWENTY
Troubleshooting
and Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If
this happens, your MFC often identifies the problem and displays an
error message. The table below explains the most common error
messages.
ERROR MESSAGES
ERROR MESSAGE
CAUSE ACTION
CHECK CASSETTE
MFC cassette cover is open or MFC cassette is Close cassette cover or install cassette
not installed properly. properly.
CHECK PAPER MFC is out of paper. Add paper to cassette, or install cassette
properly.
CHECK PAPER SIZE
Paper Size is improper for fax receiving or Load A4 paper in cassette.
copying.
COMM. ERROR Poor phone line quality caused Try the call again. If problem continues,
communication error. call Telephone Company to check your
phone line.
CONNECTION FAIL
You tried to poll a fax machine that is not in Verify the other party’s polling setup.
Polled Waiting mode.
COOLING DOWN The print head has overheated. Unplug the MFC and wait 30 minutes
for it to cool.
COVER OPEN Top cover is not closed completely. Open, then close, each cover.
DISCONNECTED The other party or other party’s fax machine Try to transmit, calling the other party
terminated the call. to see what happened or receive again.
DOCUMENT JAM Documents were not inserted or fed properly, See Document Jam in this chapter.
or document was longer than 40".
INK EMPTY XXXX One or more of the ink cartridges is out of ink. Replace the ink cartridges. See
Replacing the Ink Cartridges in this
chapter.
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