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12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Printer Difficulties
The MFC does not print. Check the following:
• The MFC is plugged in and power switch turned on.
• The toner cartridge and drum unit are installed properly. (See
Replacing the drum unit on page 12-30.)
• The interface cable is securely connected between the MFC and
computer. (See the Quick Setup Guide.)
• Check to see if LCD is showing an error message. (See Error
messages on page 12-1.)
The MFC prints unexpectedly
or it prints garbage.
Reset the MFC or turn it off and then on again. Check the primary
settings in your application software to make sure it is set up to work with
your MFC.
The MFC prints first couple of
pages correctly, then some
pages have text missing.
Your computer is not recognizing the printer’s input buffer full signal.
Please make sure to connect the MFC cable correctly.
The MFC cannot print full
pages of an original
document.
Out of Memory message
occurs.
Reduce the printing resolution. Reduce the complexity of your original
documents and try again. Reduce the graphic quality, the number of font
sizes within your application software or add an optional memory. (See
Memory board on page 13-1.)
My headers or footers appear
when I view my document on
the screen but do not appear
when I print them.
Most laser printers have a restricted area that will not accept print.
Usually these are the first two lines and last two lines, leaves 62
printable lines. Adjust the top and bottom margins in your document to
allow for this.
Scanning Difficulties
TWAIN errors appear while
scanning.
Make sure the Brother TWAIN driver is selected as the primary source.
In PaperPort
®
, click Scan in the File menu and select the Brother
TWAIN driver.
Software Difficulties
Cannot install software or
print.
Run the MFC-Pro Suite Repair and Install program on the CD-ROM.
This program will repair and reinstall the software.
Cannot perform ‘2 in 1 or 4 in
1’ printing.
Check that the paper size setting in the application and in the printer
driver are the same.
Cannot print when using
Adobe Illustrator.
Try to reduce the print resolution.
When using ATM fonts, some
characters are missing or
some characters are printed in
their place.
If you are using Windows
®
95/98/98SE/Me, select ‘Printer Settings’ from
the ‘Start’ menu. Select the properties of the ‘Brother MFC-8220 or
MFC-8220 (USB) Printer’. Click ‘Spool Setting’ on the ‘Details’ tab.
Select ‘RAW’ from ‘Spool Data Format’.
“Unable to write to LPT1” or
“LPT1 already in use” Error
Message appears.
1. Make sure the MFC is plugged in and power switch turned on and that
it is connected directly to the computer using an IEEE-1284
bi-directional parallel cable. The cable must not go through another
peripheral device (such as a Zip Drive, External CD-ROM Drive, or
Switch box).
2.Make sure the MFC is not displaying an error message on the LCD
Display.
3.Make sure no other device drivers, which also communicate through
the parallel port, are running automatically when you boot up the
computer (such as, drivers for Zip Drives, External CD-ROM Drive,
etc.) Suggested areas to check: (Load=, Run=command lines in the
win.ini file or the Setup Group)
4.Check with your computer manufacturer to confirm that the
computer’s parallel port settings in the BIOS are set to support a
bi-directional machine; i.e. Parallel Port Mode – ECP
“MFC is Busy” or “MFC
Connect Failure“ Error
Message appears.
DIFFICULTY SUGGESTIONS