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Brother
®
90 Days/One Year Limited Warranty and Replacement Service
(For USA Only)
Who is covered:
• This limited warranty (“warranty”) is given only to the
original end-use/retail purchaser (referred to in this
warranty as “Original Purchaser”) of the accompanying
product, consumables and accessories (collectively
referred to in this warranty as “this Product”).
• If you purchased a product from someone other than an
authorized Brother reseller in the United States or if the
product was used (including but not limited to floor
models or refurbished product), prior to your purchase
you are not the Original Purchaser and the product that
you purchased is not covered by this warranty.
What is covered:
• This Product includes a Machine and Consumable and
Accessory Items. Consumable and Accessory Items
include but are not limited to label cassettes, cutters,
stamps, power adapters, cases and batteries.
• Except as otherwise provided herein, Brother warrants
that the Machine and the accompanying Consumable
and Accessory Items will be free from defects in
materials and workmanship, when used under normal
conditions.
• This warranty applies only to products purchased and
used in the United States. For products purchased in,
but used outside, the United States, this warranty covers
only warranty service within the United States (and does
not include shipping outside the United States).
What is the length of the Warranty Period(s):
• Machines have a two-stage warranty: 90 days from the
original purchase date and an additional warranty up to
one year from the original purchase date.
• Consumable and Accessories Items accompanying the
Machine have a one-stage warranty: 90 Days from the
original purchase date.
What is NOT covered:
This warranty does not cover:
(1)Physical damage to this Product;
(2)Damage caused by improper installation, improper or
abnormal use, misuse, neglect or accident (including
but not limited to transporting this Product without the
proper preparation and/or packaging);
(3)Damage caused by another device or software used
with this Product (including but not limited to damage
resulting from use of non Brother
®
-brand parts and
Consumable and Accessory Items);
(4)Consumable and Accessory Items that expired in
accordance with a rated life; and,
(5)Problems arising from other than defects in materials or
workmanship.
This limited warranty is VOID if this Product has been
altered or modified in any way (including but not limited to
attempted warranty repair without authorization from
Brother and/or alteration/removal of the serial number).
What to do if you think your Product is eligible for
warranty service:
Report your issue to either our Customer Service Hotline at
1-877-478-6824
or a Brother Authorized Service Center
within the applicable warranty period
. Supply Brother or
the Brother Authorized Service Center with a copy of your
dated bill of sale showing that this Product was purchased
within the U.S. For the name of local Brother Authorized
Service Center(s), call 1-800-521-2846.
What Brother will ask you to do:
After contacting Brother or a Brother Authorized Service
Center, you may be required to deliver (by hand if you
prefer) or send the Product properly packaged, freight
prepaid, to the Authorized Service Center together with a
photocopy of your bill of sale.
You are responsible for the cost of shipping, packing
product, and insurance (if you desire). You are also
responsible for loss or damage to this Product in
shipping.
What Brother will do:
First 90 Days
: If the problem reported concerning your
Machine and/or accompanying Consumable and
Accessory Item(s) is covered by this warranty and
if you
first reported the problem to Brother or an Authorized
Service Center within 90 days from the date of original
purchase, Brother or its Authorized Service Center will
repair or replace the Machine and/ or accompanying
Consumable and Accessory Item(s) at no charge to you for
parts or labor. The decision as to whether to repair or
replace the Machine and/or accompanying Consumable
and Accessory Item(s) is made by Brother in its sole
discretion. Brother reserves the right to supply a
refurbished or remanufactured replacement Machine
and/or accompanying Consumable and Accessory Item(s)
and use refurbished parts provided such replacement
products conform to the manufacturer’s specifications for
new product/parts. The repaired or replacement Machine
and/or accompanying Consumable and Accessory Item(s)
will be returned to you freight prepaid or made available for
you to pick up at a conveniently located Authorized Service
Center.