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Troubleshooting
Due to today’s rapidly changing personal computer environment, we have
placed troubleshooting information in a variety of places to ensure that the most
accurate information possible is available. The best place to find current
information is through our on-line support services and through our Fax
Retrieval System, On-line services include the World Wide Web and our BBS.
This chapter contains very basic information to help you solve printer problems.
For complete problem solving information, be sure to use our other support
services.
See Getting Help From Canon in Chapter 1 (page 1-5) for Canon’s customer
technical support options.
Identifying Your Printer Problem
Before contacting Canon, identify your printer problem and make sure you have
the following information:
Product name
Serial number
Place of purchase
Nature of problem
Steps you have taken to solve the problem and the results
The serial number is located on the label on the bottom of the printer:
Attempting to repair the printer yourself may void the limited warranty as to that repair. See the
limited warranty information that came with your printer for details.
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