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Troubleshooting
43
Print Quality is Poor or Contains Errors
Problem Possible Cause Try This
Ink does not eject
properly/Printing is
Blurred/ Colors are
Wrong / White
Streaks appear /
Printed Ruled Lines
are Displaced
Ink tank is not seated
properly
Check that the ink tanks are firmly seated in the print head and reseat them if
necessary.
Print head nozzles
clogged
Print the nozzle check pattern to check for uneven ink output.
See "Printing the Nozzle Check Pattern
Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern
Printing the Nozzle Check Pattern"
""
" on page 26.
When a specific color is missing from the nozzle check pattern, clean the print
head.
If ink supply is uneven: See "Print Head Cleaning
Print Head CleaningPrint Head Cleaning
Print Head Cleaning"
""
" on page 28.
Media not loaded with
the print-side up
Check that your paper is loaded with the correct print side facing up.
Incorrect paper type
On the Main
MainMain
Main tab, confirm that the Media Type
Media TypeMedia Type
Media Type selected matches the paper
loaded.
In the Print
Print Print
Print dialog box, confirm that the Media Type
Media TypeMedia Type
Media Type selected matches the
paper loaded.
Print Quality not set
properly
Be sure to set the Print Quality
Print QualityPrint Quality
Print Quality setting to High
High High
High for Windows or Fine
Fine Fine
Fine for
Macintosh.
On the Main
MainMain
Main tab, click High
HighHigh
High for the Print
PrintPrint
Print Quality
QualityQuality
Quality setting.
1. Select Manual
ManualManual
Manual in the Print Mode
Print ModePrint Mode
Print Mode pull-down menu in the Print
PrintPrint
Print dialog box and
then click Details
DetailsDetails
Details.
2. Click the Quality
QualityQuality
Quality icon and then drag the Print Quality
Print QualityPrint Quality
Print Quality slide bar to the Fine
FineFine
Fine
end.
Printed Paper Curls
or Ink Blots
Paper being used is
too thin
Use High Resolution Paper or Photo Paper Pro to print images that require a
lot of ink (i.e. pictures with intense colors or photographs).
Color Intensity setting
is too high
Reduce the Intensity setting in the printer driver and try printing again.
1. Open the Printer
PrinterPrinter
Printer Properties
PropertiesProperties
Properties dialog box.
2. On the Main
MainMain
Main tab, select Manual
Manual Manual
Manual for Color Adjustment
Color Adjustment Color Adjustment
Color Adjustment, and then click Set
SetSet
Set.
3. Drag the Intensity
IntensityIntensity
Intensity slide bar to adjust the intensity.
1. Open the Print
PrintPrint
Print dialog box.
2. In the Print Mode
Print ModePrint Mode
Print Mode pull-down menu, select Manual
ManualManual
Manual and then click Details
DetailsDetails
Details.
3. Click the Color
ColorColor
Color icon, then drag the Intensity
IntensityIntensity
Intensity slide bar to set the intensity.
Paper feed roller is
dirty
Clean the paper feed roller.
See "Paper Does Not Feed Properly
Paper Does Not Feed ProperlyPaper Does Not Feed Properly
Paper Does Not Feed Properly"
""
" on page 45.
Printed Surface is
Scratched
Inappropriate paper
type used
Check to see if the paper you are printing on is too thick or curled.
See "Print Media to Avoid
Print Media to AvoidPrint Media to Avoid
Print Media to Avoid"
""
" on page 4.
Note that smudging may occur at the top and bottom edges of the paper when
using Borderless Printing. Ensure that the paper you are using is compatible
with Borderless Printing.
See "Media Types Suitable for Borderless Printing
Media Types Suitable for Borderless PrintingMedia Types Suitable for Borderless Printing
Media Types Suitable for Borderless Printing"
""
" on page 21.
See "Media Types Suitable for Borderless Printing
Media Types Suitable for Borderless PrintingMedia Types Suitable for Borderless Printing
Media Types Suitable for Borderless Printing"
""
" on page 23.
Note Follow the instructions packaged with your specialty media for
loading and handling.