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Troubleshooting
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Troubleshooting
TroubleshootingTroubleshooting
Troubleshooting
This section provides troubleshooting tips for the most common printing problems.
Troubleshooting usually falls into one of the following categories.
• "Cannot Install the Printer Driver
Cannot Install the Printer DriverCannot Install the Printer Driver
Cannot Install the Printer Driver"
""
" on page 42
• "Print Quality is Poor or Contains Errors
Print Quality is Poor or Contains ErrorsPrint Quality is Poor or Contains Errors
Print Quality is Poor or Contains Errors"
""
" on page 43
• "Troubleshooting Printer Hardware
Troubleshooting Printer HardwareTroubleshooting Printer Hardware
Troubleshooting Printer Hardware"
""
" on page 44
• "Paper Does Not Feed Properly
Paper Does Not Feed ProperlyPaper Does Not Feed Properly
Paper Does Not Feed Properly"
""
" on page 45
• "Handling Error Messages
Handling Error MessagesHandling Error Messages
Handling Error Messages"
""
" on page 46
• "An Error Message Appears on the Screen
An Error Message Appears on the ScreenAn Error Message Appears on the Screen
An Error Message Appears on the Screen"
""
" on page 47
Refer to the User's Guide for additional information on topics not covered in this section.
Note
If you encounter any problem during installation or operation of your
printer, quickly scan all topics to find a solution. If the problem persists,
contact the Customer Care Center at (757) 413-2848. See "Canon offers
Canon offers Canon offers
Canon offers
a full range of customer technical support options
a full range of customer technical support optionsa full range of customer technical support options
a full range of customer technical support options" on page 59. A TDD
service (telephone device for the deaf) is also available at (866) 251-
3752.
When an Error Occurs
The BJ Status Monitor opens and displays a message. Take the
appropriate action described in the message.
The message may vary depending on your operating system.
z When using Windows Me or Windows 98, click the Guide
GuideGuide
Guide tab and
follow the on-screen instructions.