Filter
Top Products
Troubleshooting
45
Paper Does Not Feed Properly
Problem Possible Cause Try This
Paper Does Not
Feed Properly
Remove packaging
material
Make sure all packaging materials have been removed from the sheet feeder slot.
Open the printer cover and remove any materials inside the printer.
Paper jams 1. Gently pull the jammed paper out of the sheet feeder slot or the paper output
slot, whichever is easier.
• If the paper tears and some of it is left in the printer, turn the printer off, then
open the front cover and remove the piece of paper. Do not touch internal
parts in the printer. If you cannot reach or remove the torn paper, do not
attempt to disassemble the printer yourself. Contact the Customer Care
Center.
• If you cannot extract the paper, turn the printer off, and then turn it back on.
The remaining paper will be ejected automatically.
2. Close the front cover and reload the paper into the sheet feeder, then press the
RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL
RESUME/CANCEL button on the printer.
Paper feed roller
dirty
Follow the steps described below to clean the paper feed rollers.
1. Ensure the Printer is on and there is no paper loaded in the printer.
2. Open the Printer Properties
Printer PropertiesPrinter Properties
Printer Properties dialog box.
3. Click the Maintenance
MaintenanceMaintenance
Maintenance tab.
4. Click Roller Cleaning
Roller CleaningRoller Cleaning
Roller Cleaning.
5. The confirmation message is displayed.
Follow the instruction on the screen.
1. Ensure the Printer is on and there is no paper loaded in the printer.
2. Open the Page Setup
Page SetupPage Setup
Page Setup dialog box.
3. Click Utilities...
Utilities...Utilities...
Utilities....
4. Select Cleaning from the pull-down menu.
5. Click Roller Cleaning
Roller CleaningRoller Cleaning
Roller Cleaning.
6. The confirmation message is displayed.
Follow the instruction on the screen.
Inappropriate paper
type
Check to see if the paper you are printing on is too thick (17 lbs to 28 lbs), or
curled.
See "Print Media to Avoid
Print Media to AvoidPrint Media to Avoid
Print Media to Avoid"
""
" on page 4.