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Cannot Print/Scan from Smartphone/Tablet
If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot
communicate with the machine.
Confirm the cause of your problem according to the connection method.
Cannot Communicate with the Machine over the Wireless LAN
Cannot Communicate with the Machine while It Is in the Access Point Mode
Note
• For problems on printing with other connection methods or details on how to perform settings of each
connection method:
Using PIXMA Cloud Link
Printing with Google Cloud Print
Printing from AirPrint Compliant Device
Cannot Communicate with the Machine over the Wireless LAN
If your smartphone/tablet cannot communicate with the machine, check the following.
Check1
Make sure that the machine is turned on.
Check2
Is Change LAN in LAN settings under Device settings set to LAN inactive
or Access point mode?
Select Wireless LAN.
Check3
Are the network settings of the machine identical with those of the wireless
router?
Make sure that the network settings of the machine (e.g. wireless router name, SSID, network key, etc.) are
identical with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
To check the current network settings of the machine, print out the network setting information.
Printing Out Network Setting Information
If the network settings of the machine are not identical with those of the wireless router, change the network
settings of the machine to match with those of the wireless router using IJ Network Tool.
Check4
Are the network settings of your smartphone/tablet identical with those of the
wireless router?
Make sure that the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key,
etc.) are identical with those of the wireless router.
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