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■ You Cannot Operate the Remote Control
■ You Cannot Control Networked Multi-Projection
If the above causes cannot be identified, the projector may be damaged.
Contact the Canon Customer Support Center as soon as possible.
Cause Countermeasure
Batteries are not
installed properly or they
have run out.
Check whether batteries are installed correctly. If
batteries are installed correctly, replace them with
new batteries. (P33)
You are operating the
remote control from the
outside of the remote
control operating range.
Check whether you are operating the remote control
within the remote control operating range of the main
unit of the projector. (P34)
There is an obstacle
between the projector
and the remote control.
Remove the obstacle between the infrared remote
receiver of the main unit of the projector and the
remote control or point the remote control in an
obstacle-free path.
You are operating the
remote control in an
unsuitable operating
environment.
Check whether the infrared remote receiver of the
main unit of the projector is exposed to direct sunlight
or strong light of lighting apparatus. (P34)
The channel setting of
the remote control does
not match the setting of
the projector.
Check whether the channel setting of the remote
control has been changed. You can check the
[Remote control channel] setting in the [System
settings] menu. (P111)
The key lock function is
preventing operation of
the remote control.
Check whether [Key lock] is enabled to disable the
remote control operation.
In the [System settings] menu, set [Key lock] to [Off].
(P110)
Cause Countermeasure
The application cannot
be installed.
Confirm that the monitor resolution is at least
1024x768.
Check the system requirements (P206).
Administrator privileges are required when installing NMPJ from the universal installer.
The following message is displayed when you are logged in as a regular user:
“Installation program of Network Multi Projection requires administrator privileges.”