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CHAPTER
12-1
Cisco CSR 1000V Series Cloud Services Router Software Configuration Guide
OL-27477-07
12
Configuring Call Home for the Cisco CSR 1000V
• Prerequisites for Call Home
• Information About Call Home
• How to Configure Call Home
• Displaying Call Home Configuration Information
• Default Settings
• Alert Group Trigger Events and Commands
• Message Contents
Prerequisites for Call Home
The Call Home feature provides email-based and web-based notification of critical system events. A
versatile range of message formats are available for optimal compatibility with pager services, standard
email, or XML-based automated parsing applications. Common uses of this feature may include direct
paging of a network support engineer, email notification to a network operations center, XML delivery
to a support website, and use of Cisco Smart Call Home services for direct case generation with the Cisco
Systems Technical Assistance Center (TAC).
Note The Cisco CSR 1000V supports the Call Home feature beginning with Cisco IOS XE Release 3.12S.
Information to consider before you configure Call Home:
• Contact email address (required for full registration with Smart Call Home, optional if Call Home
is enabled in anonymous mode), phone number (optional), and street address information (optional)
should be configured so that the receiver can determine the origin of messages received.
• At least one destination profile (predefined or user-defined) must be configured. The destination
profile you use depends on whether the receiving entity is a pager, an email address, or an automated
service such as Cisco Smart Call Home.
–
If the destination profile uses email message delivery, you must specify a Simple Mail Transfer
Protocol (SMTP) server.
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Configuring the trustpoint CA is not required for HTTPS server connection since the trustpool
feature enabled by default.
• Router must have IP connectivity to an email server or the destination HTTP(S) server.