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Failing to log into the web interface
Cisco TelePresence ISDN Gateway 2.1 Online help (Printable format) 8 of 135
Failing to log into the web interface
When connecting to the Cisco TelePresence ISDN Gateway web interface, you must log in so that the
ISDN Gateway can associate the session with your configured user and a set of access privileges. The
ISDN Gateway has a set of configured users, and each user has an ID and password that are used for
logging in.
If you see the Access denied page, you have not been able to log in for one of the following reasons:
Invalid username/password: you have typed the incorrect username and/or password.
If Advanced account security mode is enabled and you incorrectly type the username and/or
password three times and if this is an admin account, it is disabled for 30 minutes; for any other
account, it is disabled indefinitely (or until you, the administrator, re-enable the account from the
User page)
No free sessions: the maximum number of sessions allowed simultaneously on the ISDN
Gateway has been exceeded
Your IP address does not match that of the browser cookie you supplied: try deleting your
cookies and log in again
You do not have access rights to view this page: you do not have the access rights necessary
to view the page that you attempted to see
Page expired: the Change password page can expire if the ISDN Gateway is not entirely happy
that the user who requested to change password, is actually the user submitting the change
password request. (This may happen if you use a new browser tab to submit the request.)
Invalid passwords
If Advanced account security mode has been enabled, the ISDN Gateway will disable a user's account if
that user incorrectly enters a password three times consecutively. If this is an admin account, it is
disabled for 30 minutes; for any other account, it is disabled indefinitely (or until you, the administrator, re-
enable the account from the Users page).