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Working with the event logs
Cisco TelePresence ISDN Gateway 2.1 Online help (Printable format) 99 of 135
Working with the event logs
If you are experiencing complex issues that require advanced troubleshooting, you may need to
collect information from the Cisco TelePresence ISDN Gateway logs. Typically, you will be working
with Customer support who can help you obtain these logs.
Event log
The last 2000 status messages generated by the ISDN Gateway are displayed in the Event log page
(Logs > Event log). In general these messages are provided for information, and occasionally
Warnings or Errors may be shown in the Event log. The presence of such messages is not cause for
concern necessarily; if you are experiencing a specific problem with the operation or performance of
the ISDN Gateway, Customer support can interpret logged messages and their significance for you.
You can:
Change the level of detail collected in the traces by editing the Capture filter page. You
should not modify these settings unless instructed to do so by Customer support.
Display the log as text: go to Logs > Event log and click Download as text.
Change which of the stored Event log entries are displayed by editing the Display filter page
Send the event log to one or more syslog servers on the network for storage or analysis. The
servers are defined in the Syslog page. For more information, refer to
Logging using syslog
Empty the log by clicking Clear log.
Event capture filter
The Event capture filter allows you to change the level of detail to collect in the Event log traces.
Note: You should not modify these settings unless instructed to do so by Customer support.
Modifying these settings can impair the performance of your ISDN Gateway.
Normally, the capture filter should be set to the default of Errors, warnings and information for all
logging sources. There is no advantage in changing the setting of any source without advice from
Customer support. There is a limited amount of space available to store logged messages and
enabling anything other than Errors, warnings and information could cause the log to become full
quickly.
Event display filter
The Event display filter allows you to view or highlight stored Event log entries. Normally, you should
not need to view or modify any of the settings on this page.
Syslog
You can configure the ISDN Gateway to send event messages to up to four syslog servers. To add or
remove a syslog server, go to Logs > Syslog and make the changes you require. See
Logging using
syslog.