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4.5 Print Troubleshooting
Problem Cause and remedy
Printing doesn't start. • Power to the printer is off.
• Printer is not properly
connected to a computer.
• Printer setting is not proper.
→ Turn on the power switch.
If power is not still turned on,
follow the steps in the Power
Troubleshooting.
→ Turn off the power switch and
connect it properly.
→ Correct the printer setting.
Missing all lines. • Print head connector
connection failure.
• Paper and ribbon are not
set properly.
→ If the print head connector is
not properly connected, insert
it correctly.
→ Set them properly.
Partially dropouts. • Print head is dirty.
• Platen roller is dirty.
→ Check the print head
heating element for dirt. If
it's dirty, wipe the surface of
the print head heating
element with a soft clean
cloth soaked in ethylalcohol
etc.
→ Remove any dirt or label or
tape on the platen.
Note: If it can't be removed,
contact our service
personnel for general
maintenance.
(continued)