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Chapter 7 Troubleshooting
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50
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Symptom Check Remedy
Text is not printed
cleanly.
1. Is the paper and ribbon loaded
properly?
2. Is the print density too dark or faint?
3. Is the platen dirty or deformed?
4. Is the printhead dirty? Is a label stuck?
5. Are you using a genuine Citizen ribbon
or its equivalent?
1. Load the paper and ribbon properly.
2. Set the proper print density via the
menu or control software.
3. If the platen is dirty, remove the dirt
using ethyl alcohol. If the platen is
deformed, contact our service
personnel for replacement.
4. If the printhead is dirty, wipe it off with
the thermal head cleaner. If a label is
stuck, remove it.
CAUTION: Avoid using metallic tools
to remove labels stuck inside the
printer. (Metallic tools may damage
the printhead.)
If label adhesive material is stuck to
the printhead, wipe it off with ethyl
alcohol.
5. Use a genuine Citizen ribbon or its
equivalent.
Print position changes. 1. Is the paper and ribbon loaded
properly?
2. Is the platen dirty or deformed?
3. Are you using a genuine Citizen ribbon
or its equivalent?
4. Are the contents of the data and signals
from the computer improper?
5. Are the print attributes improper?
6. Is the label sensor threshold set
correctly for the media being used?
1. Load the paper and ribbon properly.
2. If the platen is dirty, remove the dirt
using ethyl or isopropyl alcohol.
If the platen is deformed, contact our
service personnel for replacement.
3. Use a genuine Citizen ribbon or its
equivalent.
4. If a message of “ERROR RS-232C”
etc is displayed on the LCD, check the
contents of the software and the
communication conditions set on the
computer.
5. Set the proper print attributes via the
Menu from the control panel.
6. Incorrect threshold level may cause
the printer to miss some or all of the
end-of-label marks on the media.