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Troubleshooting
No malfunction may be indicated in the following situations. Check these points before
considering malfunction as the cause of your problem.
Problem
Printer not operating
Paper cannot feed
Error results when
executing print
command
Cannot print using
infrared transmission
Cause
• Printer is not turned on.
• Battery pack voltage falls.
• Battery pack is not adequately
charged.
• A foreign object is caught on
the gear.
• Printer is not properly con-
nected to other device with
cable.
• Paper is jammed in the printer.
• Devices are either too close
together or too far apart.
• Infrared ports are not on axis.
Solution
• Turn on the power.
• Charge the battery pack.
• Remove the foreign object.
• Make sure the printer and the
device issuing print commands are
connected correctly with the RS-
232C cable, then turn on the
power to the printer.
• Check for jammed paper.
• Adjust the distance between the
two devices so that they are in the
range given in the specifications
(page 29).
• Align both ports so that they are
directly facing each other.