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When there is trouble with this printer, take action to clear up the trouble according
to the following table.
If this action does not clear up the trouble, notify the dealer where you purchased
the printer or service personnel.
Trouble Shooting
Maintenance Mode
Symptom Check Action
Paper jam
Rear cover
does not open
Ribbon does
not feed
correctly
The paper is
not cut
1
2
3
4
Caution
Check for a jam at the paper
ejection opening. If you cannot
open the rear cover, do check
number 2.
Check to see if the blade of the
auto cutter is protruding.
Turn the knob on the ribbon
cassette.
Check to make sure that the
rear cover and front cover are
closed.
Remove all the jammed paper.
Remove the roll paper from the printer and put it
back again.
Insert a Phillips screwdriver (+) into the cutter
lock cancel use feed hole on the printer and turn
it clockwise or counter clockwise. (Use a #1
screwdriver.)
Rotate the screwdriver while watching the paper
ejection opening and stop turning it when both
ends of the blade are fully retracted. (→ P.42)
After turning the knob until the ribbon feeds
smoothly, reset the ribbon cassette.
If you cannot turn the knob, the ribbon may be
jammed inside the cassette. If the situation does
not improve, replace it with a new ribbon
cassette.
If one of the covers is open, close it. If the paper
still cannot be cut after you have closed the
cover, notify the dealer where you purchased the
printer or service personnel.
Do not try to force the rear cover to open. If
you do, the printer will be damaged and you
will be cut by the blade.