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Troubleshooting
No malfunction may be indicated in the following situations. Check these points before
considering malfunction as the cause of your problem.
Printer not operating
Paper cannot feed
Error results when
executing print
command
Cannot print using
infrared transmission
• Printer is not turned on.
• Battery “+” and “–” terminals are
reversed.
• Batteries are running low.
• Rechargeable batteries are not
sufficiently charged.
• A foreign object is caught on the
gear.
• Printer is not properly connected
to other device with cable.
• Printer is not turned on.
• Paper is jammed in the printer.
• Devices are either too close
together or too far apart.
• Infrared ports are not on axis.
• Press the POWER button ( ).
• Install the batteries so that they
are in the proper direction.
• Replace all batteries with fresh
batteries.
• If using rechargeable batteries,
fully charge the batteries.
• Change the batteries again.
• Remove the foreign object.
• Make sure the printer and the
device issuing print commands are
connected correctly with the RS-
232C cable, then turn on the
power to the printer.
• Turn on the power.
• Open the paper roll cover and
remove the jammed paper or
other obstruction.
• Adjust the distance between the
two devices so that they are in the
range given in the specifications
(p. 21).
• Align both ports so that they are
directly facing each other.
Problem Cause Solution
Note: The service life of AA alkaline batteries may be reduced according to the environ-
ment or the way they are used. In such cases, use AA rechargeable NiMH batteries
or AA rechargeable NiCd batteries.