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C-2 E-4203/E-4204/E-4304
Thermal Printhead
This warranty is limited to a period of one year, (365 days), or 1,000,000
linear inches of use, whichever comes first, for the E-Class
4203/4204/4304 thermal printhead. This one year (365 days) warranty is
valid only if a Datamax - approved thermal label media is used, as
defined in the then current Datamax list of approved thermal/thermal
transfer media, a copy of which is available from Datamax. Failure to
use Datamax-approved media is justification for invalidation of this
thermal printhead warranty. This warranty does not cover printheads
which have been misused, altered, neglected, handled carelessly, or
damaged due to improper cleaning or unauthorized repairs.
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit
shall be returned, freight and insurance prepaid, in the original shipping
containers, to Datamax at: 4501 Parkway Commerce Blvd., Orlando,
Florida, 32808. A Return Material Authorization (RMA) number must be
issued before the product can be returned. To open an RMA please call
the Datamax Customer Service Department at (407) 523-5550. Please
include your RMA number on the outside of the box and on the
shipping document. Include a contact name, action desired, a detailed
description of the problem(s), and examples when possible with the
defective unit. Datamax shall not be responsible for any loss or damages
incurred in shipping. Any warranty work to be performed by Datamax
shall be subject to Datamax’s confirmation that such product meets
Datamax warranty. In the event of a defect covered by its warranty,
Datamax will return the repaired or replaced product to the Purchaser at
Datamax’s cost.
With respect to a defect in hardware covered by the warranty, the
warranty shall continue in effect until the end of the original warranty
period, or for sixty (60) days after the repair or replacement, whichever
is later.