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34 Solving Problems
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If you cannot print to a USB printer
Modem Problems
NOTICE: Connect the modem to an analog telephone wall jack only.
Connecting the modem to a digital telephone network damages the modem.
V
ERIFY
THE
PRINTER
CABLE
CONNECTIONS
—
Ensure that the printer
cable is connected as described on page 18.
T
EST
THE
ELECTRICAL
OUTLET
—
Ensure that the electrical outlet is working
by testing it with another device, such as a lamp.
E
NSURE
THAT
THE
PRINTER
IS
TURNED
ON
—
See the documentation
supplied with the printer.
V
ERIFY
THAT
THE
PRINTER
IS
RECOGNIZED
BY
W
INDOWS
—
1
Click the
Start
button, point to
Settings
, and then click
Printers
.
If the printer is listed, right-click the printer icon, click
Properties,
and then
select the
Details
tab.
2
Ensure that the
Print to the following port:
setting is
USB
.
R
EINSTALL
THE
PRINTER
DRIVER
—
See page 16.
C
HECK
THE
TELEPHONE
JACK
—
Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone.
C
ONNECT
THE
MODEM
DIRECTLY
TO
THE
TELEPHONE
WALL
JACK
—
If
you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.