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Solving Problems 41
A solid blue screen appears
Internet Connection Problems
If you have a problem with your Dellnet account
T
URN
THE
COMPUTER
OFF
—
If the computer does not respond to a keystroke
or a proper shutdown (see page 18), press the power button until the computer
turns off. Press the power button again to restart the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. ScanDisk will automatically run during the start-up process. Follow
the instructions on the screen.
R
EVIEW
“S
ETTING
U
P
D
ELLNET
”—
See page 14.
R
EVIEW
“M
ODEM
P
ROBLEMS
”—
See page 34.
T
URN
OFF
CALL
WAITING
(
CATCH
-
PHONE
)—
See your telephone directory
for instructions on deactivating this feature. Then adjust the dial-up networking
connection properties:
1
Click the
Start
button, point to
Settings
, and then click
Control Panel
.
2
Double-click the
Modems
icon.
3
In the
Modems Properties
window, click
Dialing Properties
.
4
Ensure that
To disable call waiting, dial:
is checked, and then select the
proper code according to the information in your telephone directory.
5
Click
Apply
and then click
OK
.
6
Close the
Modems Properties
window.
7
Close the
Control Panel
window.