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Solving Problems 37
If you cannot play a music CD or install a program from a CD
HINT: High-speed CD
drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.
not write-
protected
b
ac
k
o
f
fl
oppy
di
s
k
write-protected
E
NSURE
THAT
W
INDOWS
RECOGNIZES
THE
DRIVE
—
Double-click the
My
Computer
icon. If the CD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
T
EST
THE
DRIVE
WITH
ANOTHER
CD—
Insert another CD to eliminate the
possibility that the original CD is defective.
C
LEAN
THE
DISC
—
See the
Tell Me How
help file for instructions. To access
help files, see page 28.
A
DJUST
THE
W
INDOWS
VOLUME
CONTROL
—
Double-click the yellow
speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.