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36 Solving Problems
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External Keyboard Problems
Unexpected Characters
Drive Problems
If you cannot save a file to a floppy disk
HINT: For information
on saving files to a floppy
disk, see the
Tell Me How
help file (see page 28).
D
ISCONNECT
THE
KEYBOARD
CABLE
—
Shut down the computer (see
page 18). Disconnect the keyboard cable and check the cable connector for bent
or broken pins.
D
ISABLE
THE
NUMERIC
KEYPAD
—
Press the <Num Lk> key to disable the
numeric keypad. Verify that the numbers lock light is not lit.
E
NSURE
THAT
W
INDOWS
RECOGNIZES
THE
DRIVE
—
Double-click the
My
Computer
icon. If the floppy drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
C
ANNOT
SAVE
FILES
TO
A
FLOPPY
DISK
—
Ensure that the floppy disk is
not full or write-protected (locked). See the following illustration.
T
EST
THE
DRIVE
WITH
ANOTHER
FLOPPY
DISK
—
Insert another floppy
disk to eliminate the possibility that the original floppy disk is defective.