Filter
Top Products
Troubleshooting 55
5
Troubleshooting
Follow these tips when you troubleshoot your printer:
• If the printer does not work, ensure that the printer is properly connected.
• If an error message appears on the operator panel display, write down the exact message.
Setup Problems
Computer Problems
VERIFY THAT YOUR PRINTER IS COMPATIBLE WITH YOUR COMPUTER.
The
Dell Photo AIO Printer 924
supports Windows 2000, Windows XP, and Windows XP
Professional x64 Edition.
MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER.
CHECK THE USB CABLE.
• Ensure the USB cable is firmly connected to your printer and your computer.
• Shut down the computer, reconnect the USB cable as shown on the setup diagram for your
printer, and then restart the computer.
IF THE SOFTWARE INSTALLATION SCREEN DOES NOT APPEAR AUTOMATICALLY,
INSTALL THE SOFTWARE MANUALLY.
1 Insert the Drivers and Utilities CD.
2 Click Install.
DETERMINE IF THE PRINTER SOFTWARE IS INSTALLED.
Click Start→Programs or All Programs→Dell Printers
→Dell Photo AIO Printer 924. If Dell
Photo AIO Printer 924 does not appear in the list of programs, the printer software is not installed.
Install the printer software. For more information, see "Removing and Reinstalling the Software"
on page 47.