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28 Solving Problems
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NOTICE: Do not attempt to clean drive heads with a swab. You may
accidentally misalign the heads, which can render the drive inoperable.
CD drive problems
HINT: High-speed CD
drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.
CLEAN THE DRIVE — Use a commercially available cleaning kit.
ADJUST THE WINDOWS VOLUME CONTROL — Click the speaker icon in
the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging
it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
TEST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate
the possibility that the original CD is defective.
CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker
Problems" on page 43.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Double-click My
Computer on the desktop. If the CD drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
CLEAN THE DISC — See the Tell Me How help file for instructions on
cleaning your CDs. To access help files, see page 26.
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 54.