Filter
Top Products
84 Getting Help
2
Include a copy of the invoice and a letter describing the reason for the
return.
3
Include a copy of any diagnostic information indicating the tests you have
run and any error messages reported by the system diagnostics.
4
Include any accessories that belong with the item(s) being returned (such
as power cables, media such as CDs and diskettes, and guides) if the return
is for credit.
5
Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
our receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's
automated-support telephone system direct your call more efficiently.
If possible, turn on your system before you call Dell for technical assistance
and call from a telephone at or near the system. You may be asked to type
some commands at the keyboard, relay detailed information during
operations, or try other troubleshooting steps possible only at the computer
system itself. Ensure that the system documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in
your Product Information Guide.
Contacting Dell
For customers in the United States, call 800-WWW.DELL (800.999.3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.