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134 Getting Help
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system
direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your
computer).
Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell
for assistance and call from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try other troubleshooting
steps possible only at the computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in your
Product Information
Guide
.