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Appendix 97
The limited warranty on all Dell-branded products begins on the date of the packing slip or
invoice. The warranty period is not extended if we repair or replace a warranted product or any
parts. Dell may change the availability of limited warranties, at its discretion, but any changes
will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table.
Please also have your Dell Service Tag or order number available.
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited
warranties: During the 90 days of the 90-day limited warranty and the first year of all other
limited warranties, we will repair any Dell-branded hardware products returned to us that prove
to be defective in materials or workmanship. If we are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.
Individual Home Consumers: U.S. Only
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who purchased
through an Employee Purchase Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial
Customers:
Technical Support and Customer Service 1-800-456-3355
Medium, Large, or Global Commercial
Customers, Healthcare Customers, and
Value-Added Resellers (VARs):
Technical Support and Customer Service 1-877-459-7298
Government and Education Customers:
Technical Support and Customer Service 1-877-459-7298
Dell-Branded Memory 1-888-363-5150