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Technical Support
This appendix contains these major sections:
• The iSupport Website
• Contacting the Technical Assistance Center on page 72
• Requesting a Hardware Replacement on page 73
• Requesting a Hardware Replacement on page 73
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell Force10
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Force10 products, access to software upgrades and patches, and open and
manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,
secure access to these services.
The iSupport website (
http://www.force10networks.com/support/
) contains a publicly available interface
that includes access to techtips, white papers, and user manuals. After you get an account and log in, the
available documentation expands to other types, including bug lists, error message decoder, release notes.
You can even track your own Dell Force10 inventory.
Once you are logged in, the following five tabs become available:
• Home: Summary of open cases, RMA management, and field notices (as shown below)
• Service Request: Case management
• Software Center: Software downloads, bug fixes, and bug tracking tool
• Documents: User documentation, FAQs, field notices, technical tips, and white papers
• Support Programs: Information on the suite of Dell Force10 support and professional support services.
The Support Guide, available on Support Policies section of iSupport, details the types of information
and services that you can access through iSupport and through various types of support contracts.
Accessing iSupport Services
The URL for iSupport is
http://www.force10networks.com/support/.
To access iSupport services you must
have a userid and password. If you do not have one, you can request one at the website:
1 On the Dell Force10 iSupport page, click the Account Request link.
2 Fill out the User Account Request form, and click Send. You will receive your userid and password
by E-mail.