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End the program —
1. Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2. Click the Applications tab.
3. Click to select the program that is no longer responding.
4. Click End Task.
A program crashes repeatedly
Check the software documentation — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
Run the Program Compatibility Wizard —
Windows XP Embedded:
A Program Compatibility Wizard is not provided within Windows XP Embedded. It is available through an Internet connection to the Microsoft website. To use
this feature:
1. Click Start® Control Panel® Help and Support.
2. Under the Pick a task heading, click Find compatible hardware and software for Window XP.
3. Follow the instructions on the screen.
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.
1. Click Start® All Programs® Accessories® Program Compatibility Wizard® Next.
2. Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.
1. Click Start ® Control Panel® Programs® Use an older program with this version of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
A solid blue screen appears
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for
at least 8 to 10 seconds (until the computer turns off), and then restart your computer.
Other software problems
Check the software documentation or contact the software manufacturer for troubleshooting information —
NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.